Our Privacy Statement

Scope

All data subjects whose personal data is collected, inline with the requirements of the General Data Protection Regulation.

Responsibilities

Wealden Funeral Services Limited are responsible for ensuring that this notice is made available to data subjects prior to Wealden Funeral Services Ltd collecting/processing their personal data.

All Employees of Wealden Funeral Services Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

Privacy Notice

Who are we?

Wealden Funeral Services Ltd, 64 High Street, Heathfield, TN21 8JB and Belmont Buildings, High Street, Crowborough, TN6 2QB, providing arrangement and management of every aspect for funerals, pre-arranged funeral plans and memorials. We are an independent family-run service.

We are registered as a data controller with the Information Commissioner with registration number ZA862228.

The personal data we would like to process on you is:

Personal Data Type	Source
Name	Subject
Address	Subject
Telephone numbers	Subject
Email address	Subject
Date of Birth	Subject
Religion	Subject

The person data that we collect will be used for the following purposes:

• For the fulfilment of your funeral service
• For the fulfilment of your funeral Plan
• For the fulfilment of your memorial order
• Contact regarding bereavement service
• Contact regarding any products/services that you have supplied consent to
• Contact regarding fulfilment of any additional products that you order

Your data is collected using paper application forms, via email/website contact form and over the telephone (we do not record our calls). We do not process your data through any form of automated decision-making or profiling.

Our legal basis for processing the personal data:

• Fulfilment of a contract
• Consent
• Any legitimate interests pursued by us or third parties we are as follows:
  • Relevant and appropriate relationship to fulfil a contractual need
  • Reasonable expectations of the contractual need
  • Updating customer details and preferences for future services being provided

The special categories of personal data concerned are:

• Religious Beliefs

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Wealden Funeral Services Ltd to process personal data but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

Sharing/Disclosure

Wealden Funeral Services Ltd will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

• A crematorium for the purpose of organising cremation of the deceased
• A cemetery for the purpose of organising burial of the deceased
• A doctor for contact regarding the deceased’s cremation paperwork
• A nominated celebrant for the purpose of arranging details of the funeral service
• A musician for the purpose of liaising with you for your musical choices for the funeral service
• A caterer for the purpose of supplying their services as per your request
• A stonemason or other memorial supplier as per your request for their services
• A funeral plan provider for fulfillment of your funeral plan
• A funeral finance provider for the fulfillment of your funeral finance

Accuracy of Data and Retention Period

Wealden Funeral Services Ltd will keep your data accurate in the first instance by way of the information you provide being checked and logged correctly, we will keep this updated by way of you informing us of any changes needed updating our records and destruction if any unnecessary data held. Wealden Funeral Services Ltd will process personal data for as long as necessary to allow us to fulfil your contract with us with regard to the services requested and will store the personal data for as long as is required for fulfilment if the contract and services that may be provided in the future for a funeral, memorial or pre-arranged plan.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of Access – you have the right to request a copy of the information that we hold about you.
• Right of Rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records
• Right to restriction of processing – where certain conditions apply to have a right to restrict processing
• Right of portability – you have the right to have the data we hold about you transferred to another organisation
• Right to object – you have the right to object to certain types of processing such as direct marketing
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Edward Carter Funeral Directors refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in “Complaints” below.

All of the above requests will be forwarded on should there be a third party involved (as stated in “Sharing/Disclosure” above) in the processing of your personal data.

All requests must be accompanied by proof of ID.

All requested will be responses to within one calendar month.

Wealden Funeral Services Ltd reserves the right to decline the request if we feel it is manifestly unfounded or excessive, in this instance you have the right to complain to the ICO.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Wealden Funeral Services Ltd (or third parties as described in “Sharing/Disclosure” above), or how your complaint has been handled you have the right to lodge a complaint directly with the supervisory authority and Wealden Funeral Services Ltd.

The details for each of these contacts are:

Wealden Funeral Services Ltd
Contact: Andy Kirk
Address: The Heathfield Centre, Streatfield Road, Heathfield, East Sussex. TN21 8LA
Email: office@wealden-funerals.uk
Telephone: 01435 868844

NAFD Resolve
Address: 618 Warwick Road, Solihull, West Midlands B91 1AA
Email: resolve@nafd.org.uk
Telephone: 0121 711 1636
Website: https://nafd.org.uk/resolve/

Online Privacy Statement

Personal Data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Wealden Funeral Services Ltd will collect and use your personal data for provision of services, cookies, complaints etc.

We are registered as a data controller with the Information Commissioner with registration number ZA862228.

Why does Wealden Funeral Services Ltd need to collect and store personal data?

In order for us to provide you with the arrangement and management of a funeral service at this present time or in the future, interment, memorial and or pre-arranged plan we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Wealden Funeral Services Ltd would contact you for separate consent.

Will Wealden Funeral Services Ltd share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Wealden Funeral Services Ltd in the course of our arrangements with you. Any third parties that we may share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide on behalf of Wealden Funeral Services Ltd. When they no longer need your data to fulfil this service, they will dispose of the details in line with General Data Protection Regulations. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Wealden Funeral Services Ltd use the personal data collected about me?

Wealden Funeral Services Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. Wealden Funeral Services is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Wealden Funeral Services Ltd contact me?

Our aim is not to be intrusive and we will not ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Use of Cookies

Cookies are small text files that are placed on your computer by websites you visit and provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our Website.

We may gather information about your general internet use and how you use the Website, such as how you are referred to it and how long you stay on certain pages by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Given that the internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question

Can I find out the personal data that the organisation holds about me?

Wealden Funeral Services Ltd at your request, can confirm what information we hold about you and how it is processed. If Wealden Funeral Services Ltd does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Wealden Funeral Services Ltd or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing. Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Version 2.0, September 2025